About the Position
DICK’S Sporting Goods is the nation’s largest sporting goods retailer! Started in 1948 by 18-year-old Richard “Dick” Stack with just $300 borrowed from his grandmother, Dick’s family continues to offer the finest quality products at competitive prices, supported by associates with a passion for sports. DICK’S Sporting Goods also owns and operates Golf Galaxy®, Field and Stream® as well as DICK’s Team Sports HQ. DICK’S Sporting Goods serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services, and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness, and Footwear. Learn more about DICK’S Sporting Goods at: https://www.dickssportinggoods.com
What to Expect
Respond to “Where is my order?” calls
Assisting customers with product questions
Placing new orders/volume orders
Handling existing orders: returns/replacements
Provide store-specific support
Tracking shipments
Gift Card/Loyalty Card support
Dispositioning all calls
Deliver first call resolution with white glove service
Servicing Hours
Ready to make your own schedule?
Agents are allowed to schedule hours 7 days a week/365 days a year during the following hours:
8:00 a.m. – 12:00 a.m. ET
Requirements
System and Equipment Standards
USB Hardwired Headset with phone-quality audio required
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)
This program requires dual monitors/displays 19” or larger (Note: laptop screens do not count as a monitor/display).
Spectrum Internet users require a Business Account.
Residential Spectrum service is not supported.
For more information regarding the technical requirements to service on the Arise platform, please click here.
Additional Requirements
Fluent, both written and verbal, in English
Demonstrate a proven ability to deal with challenging customers and situations
Are confident in their ability to achieve metrics
Build and maintain strong working relationships through exceptional communication
Provide proven problem-solving capabilities to deliver practical solutions
Expertly navigate the Internet and demonstrate a working knowledge of Microsoft Office programs such as Outlook, Excel, and Word
Type 25+ words per minute
Demonstrate a working knowledge of a variety of sports and outdoor activities
Have previous customer service experience within a call-handling environment
