About the Position
Walt Disney Parks and Resorts is one of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime.
What to Expect
Disney Resorts Reservations are calls from Walt Disney World Guests or Cast Members who wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or ask general questions about those areas.
Service Partners will service the Program by providing highlevel customer service to existing and new WDW Guests while matching their wishes and desires with relevant Walt Disney World products and services.
Servicing Hours
Ready to make your own schedule?
Agents are allowed to schedule hours 7 days a week/365 days a year during the following hours:
7:00 a.m. – 11:00 p.m. ET
Requirements
System and Equipment Standards
A smartphone or tablet that can download an app for a security token
VOIP hardwired USB headset required for class and for servicing (wireless headset is NOT allowed)
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)
The operating system must be in English
For more information regarding the technical requirements to service on the Arise platform, please click here.
Additional Requirements
Outstanding problem-solving skills
Displays patience, empathy, an ability to manage stress, and the ability to work under pressure
Skilled and efficient in writing and verbal communication
Provides knowledgeable, friendly, and eloquent customer service
Successful completion of background check
