About the Position
Fiserv is a prominent member of both the S&P 500 Index and the Fortune 500. As a global technology leader with more than 40 years of expertise in financial technology and payments. Fiserv is committed to advancing the movement of money and information to create a positive impact on the world. Fiserv provides financial technology and services to its clients across the financial services sector, including banks, thrifts, credit unions, securities broker-dealers, mortgages, insurance, leasing and finance companies, and retailers. Its offerings encompass account processing, digital banking, card issuer processing, network services, payments, e-commerce, and merchant acquiring and processing, all engineered to enhance the success of its clients.
What to Expect
Provide support for existing and prospective clients via inbound telephone calls.
Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identify cross-sell opportunities and make referrals as appropriate.
Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
Servicing Hours
Ready to make your own schedule?
Agents are allowed to schedule hours 7 days a week/365 days a year during the following hours:
24 hours per day
7 days a week
365 days a year
Requirements
System and Equipment Standards
16 GB RAM or greater.
Dual monitors are required.
Webcam required.
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates). Please note that Windows 10 is not supported.
A hardwired Ethernet connection is required.
CPU Speed: InterĀ® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher.
An Apple or Android cell phone is required for secondary code verification.
YubiKey provided by the Client.
For more information regarding the technical requirements to service on the Arise platform, please click here.
Additional Requirements
Outstanding problem-solving skills
Displays patience, empathy, an ability to manage stress, and the ability to work under pressure
Skilled and efficient in writing and verbal communication
Provides knowledgeable, friendly, and eloquent customer service
Successful completion of background check and drug screening
